Unparalleled online student support every step of the way
We place our student success and a high-quality student experience at the centre of online learningOur dedicated online Student Advisors and a comprehensive suite of support services are designed to help you thrive from the moment you accept your offer to the day you graduate.
Seamless Onboarding
Once you accept your offer, your Student Advisor will personally welcome you to the University of Auckland, ensuring a smooth transition to online study. They will enrol you in your first course, help you navigate the online platform, connect you to our in-depth online orientation, and connect you with essential university services.
Tailored Ongoing Support
You will receive ongoing support throughout your programme or course and your advisor will create a personalised study plan to meet your programme’s requirements while accommodating your work and life commitments and they will continue to keep up to date with your progress.
Flexible support for unexpected challenges
Life can be unpredictable, but we’re here to support you through any bumps in the road. Your Student Advisor will guide you through available options, whether you need a break or an adjustment to your programme, ensuring you stay focused on your goals. Support is always just a call away, and our AskAuckland online help and support centre is available 24/7 with a wealth of answers to the most frequently asked questions.
Meet Our Team of Online Student Advisors
“It’s really rewarding supporting and simplifying the journey for our students.”
“It’s incredible to see our students grow in confidence, overcome challenges, and reach their goals.”
“Every student success story reminds me of why I love what I do.”
“I am grateful for this opportunity to contribute to others’ achievements. It is, too, an achievement of mine.”
Technical Assistance
Facing technical issues? Your Student Advisor is ready to provide the support you need to resolve any learning platform or other technical challenges, ensuring a smooth and uninterrupted study experience.
Connecting you to your wider university support and services
Your Student Advisor will connect you to a vast array of personal, academic, and learning support services available at the University of Auckland, including: Library and Learning Services, Student IT Hub, Campus Care, Student Health and Counselling Services, Student Disability Services, Sport and Recreation Center (online membership), Career Development and Employability Services and English Language Enrichment (DELNA)
Lifelong Learning and Career Enhancement
After you successfully complete your programme, your Student Advisor will keep you informed about our lifelong learning pathways, supporting your continued growth and helping you progress to the next stage of your journey.
Don’t delay – take the first step in your online journey with the University of Auckland today.
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